Terms of Service

Effective Date: September 29, 2025
Last Updated: September 29, 2025

Introduction

Welcome to Creative Tree & Stump LLC. By accessing our website, contacting us, or using our services, you agree to comply with and be bound by these Terms of Service. Please read them carefully.

Services

Creative Tree & Stump LLC provides comprehensive professional tree care services throughout Colorado, including but not limited to:

Core Services:

Tree removal (residential and commercial)
Tree trimming and pruning
Stump grinding and removal
Fire mitigation and defensible space creation
Emergency tree services (24/7 availability)
Storm damage cleanup
Land clearing and lot preparation
Crane-assisted tree removal
Commercial tree services

Additional Services:

Tree health assessments and consultations
Tree cabling and bracing
Root management
Tree planting and relocation
Brush clearing and chipping
Wood splitting and firewood services
HOA and property management contracts
Municipal and government projects
Arborist consultations
Seasonal tree maintenance programs

Custom Services: We also provide custom tree care solutions tailored to your specific needs. Every property and situation is unique, and we work with clients to develop personalized service plans that meet their exact requirements.

If you have a tree-related need not listed above, please contact us at (970) 580-6932 to discuss your custom service requirements.

Contact and Communication Agreement

By filling out our contact form or calling us, you agree to be contacted by Creative Tree & Stump LLC regarding your tree service inquiry. We may contact you via:

Phone calls
Text messages
Email

We strongly recommend speaking with our team in person (via phone or on-site visit) for the best service experience. Direct communication ensures:

Accurate assessment of your tree service needs
Clear understanding of project scope and pricing
Immediate answers to your questions
Better coordination and scheduling

We believe personal interaction leads to better service outcomes and customer satisfaction.

Estimates and Quotes

All estimates provided are based on the information you provide and our initial assessment
Estimates are valid for 30 days from the date provided
Final pricing may vary based on actual site conditions, tree size, accessibility, and project complexity
We provide free, no-obligation estimates for all services
Final quotes are confirmed only after an in-person assessment
Custom service quotes are developed based on your specific project requirements

Service Scheduling

Services are scheduled based on availability and weather conditions
We will make every effort to arrive at the scheduled time
In case of emergency situations or severe weather, scheduling may be adjusted
24/7 emergency services are available for urgent tree situations
Customers will be notified of any scheduling changes as soon as possible
Large-scale and custom projects may require flexible scheduling arrangements

Payment Terms

Payment is due upon completion of services unless otherwise agreed in writing
We accept cash, check, and credit card payments
For large commercial projects, payment terms may be negotiated separately
A deposit may be required for large-scale or custom projects
Payment plans may be available for qualifying projects upon request

Customer Responsibilities

By using our services, you agree to:

Provide accurate information about your property and tree service needs
Ensure access to the work area on the scheduled service date
Remove any valuable items or obstacles from the work area
Inform us of any underground utilities, septic systems, or irrigation lines
Be available for communication regarding your project
Notify us immediately of any concerns during or after service completion
For custom services, provide clear specifications and expectations upfront

Liability and Insurance

Creative Tree & Stump LLC is fully licensed, bonded, and insured
We carry comprehensive liability insurance and workers’ compensation coverage
We are not liable for pre-existing property damage or conditions
We are not responsible for damage to underground utilities not properly marked
Customer assumes responsibility for providing accurate property boundary information
Liability coverage applies to all standard and custom services provided

Cancellations and Rescheduling

Customers may cancel or reschedule services by contacting us at least 24 hours in advance
Emergency services may have different cancellation policies
We reserve the right to cancel or reschedule services due to severe weather, equipment failure, or safety concerns
No cancellation fees apply for weather-related cancellations by either party
Custom project cancellations may be subject to different terms based on project scope

Service Guarantees

We guarantee professional, safe, and quality tree service work
All work is performed by trained, experienced professionals
We complete full cleanup and debris removal as part of our service
If you are not satisfied with our work, please contact us immediately at (970) 580-6932
Custom services are guaranteed to meet the specifications agreed upon during consultation

Emergency Services

Emergency tree services are available 24/7
Emergency services may be subject to premium pricing
Response time depends on weather conditions, distance, and availability
Emergency situations are prioritized based on safety and severity
We respond to storm damage, fallen trees, hazardous situations, and urgent tree-related emergencies

Custom Services and Special Projects

Custom tree services are designed specifically for your unique needs
All custom projects require an in-person consultation and assessment
Detailed specifications and expectations will be documented before work begins
Custom project timelines and costs will be clearly communicated and agreed upon
Changes to custom project scope may affect pricing and timeline

Website Use

By using our website, you agree to:

Provide accurate information in all forms and communications
Not misuse our website or services
Not attempt to interfere with website functionality
Comply with all applicable laws and regulations

Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Limitation of Liability

To the fullest extent permitted by law:

Creative Tree & Stump LLC shall not be liable for any indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid for services rendered
We are not responsible for damages caused by acts of nature, accidents, or circumstances beyond our control
This limitation applies to all services, including standard and custom offerings

Indemnification

You agree to indemnify and hold Creative Tree & Stump LLC harmless from any claims, damages, or expenses arising from:

Your misuse of our services
Failure to provide accurate information
Failure to disclose property conditions or hazards
Violations of these Terms of Service
Any disputes related to custom service specifications not properly communicated

Dispute Resolution

Any disputes will first be addressed through direct communication with our team
We encourage in-person or phone discussions to resolve concerns
If disputes cannot be resolved directly, they will be governed by the laws of the State of Colorado
Disputes shall be resolved in the courts of Adams County, Colorado

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of modified terms.

Severability

If any provision of these Terms of Service is found to be unenforceable, the remaining provisions shall remain in full effect.

Entire Agreement

These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and Creative Tree & Stump LLC regarding our services.

Contact Information

For questions about these Terms of Service or our services, please contact us:

Creative Tree & Stump LLC
474 S 36th Ave
Brighton, CO 80601
Phone: (970) 580-6932
Available 24/7 for emergencies

By contacting us or using our services, you acknowledge that you have read, understood, and agree to these Terms of Service.